I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". I consistently receive this warning: whenever I try. We shall never know, but fingers are firmly crossed that the service will return to normal. Below is an article to help guide you through the process. 1) Set up an email address with a free service. After some trial and error I found that btinternet was objecting to my "signature" containing a link. This sounds fiddly, but isn't necessarily. It's reassuring not to be alone. 15h24. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. We understand that you are experiencing issues sending emails. Not receiving @btinternet email. 'All of my contacts have it. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Yesterday, I managed to contact BT via webchat. . This amount is subject to change until you make payment. Our standard shipping option is via Royal Mail airmail. 26-08-2021 Sadly not the same as my experience. 16h34. BT are blocking the complete domain which the sender is sending from. on on 19-12-2022 While members are not getting emails, they do appear as posts on the Google Groups page. I can send test messages to my iCloud e-mail but not other addresses. 23-04-2021 We do not write articles to promote products. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 14h17, on This is exactly the same as my issue - with the 993 / 465 too. There'll likely be four of these, two from BT servers and two from Plusnet servers. 3 users liked/thanked this post: Can you please hold the power button on the phone and iPad until you see a menu and choose power off. About 4 days letter I get a reply saying the message could not be delivered. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. 23-04-2021 Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. So it seems to be something between Android and BT Mail. Log out of your email account then, Using an email program? 09-07-2019 Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Today all of our emails addresses would receive, but not send. I can take the same message and copy it into gmail and send from there and it gets through with no problem. What does this mean? I can take the same message and copy it into gmail and send from there and it gets through with no problem. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Last week I phones an advisor with a somewhat similar response. on I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. I've rebooted twice and reinstalled Office 365 without success. Anyone else experiencing the same issues? You can link any BT email address to another broadband or Premium email billing account. 14h56, on I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. The problem is also affected by the addressee. 3) Import all of your contacts from your old account to your new one. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 25-08-2021 @stevebrass Thanks, but same result as before. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on The accounts work on BT Webmail, both to receive and send. The article below can help if you do not have any other user account to test with. After 3 years, then-current everyday prices for all services apply. What does this mean? I can receive emails. Hi 26-08-2021 Here are some answers to help you. I cannot send even the simplest of messages this morning. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Sending or receiving email. 21h18, I have got my email working again. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. This amount is subject to change until you make payment. 2 days ago I suddenly stopped being able to send emails and get the message below. I have entered the SMTP and IMAP details correctly but it still won't send. We have received reports that emails to btinternet.com email addresses are being blocked. To start the conversation again, simply All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Tried on various devices with same result. only. If you click on them we may earn a small commission. (The fix did not work until I had quit Mail and relaunched it. None of the posts I have seen are the same as my problem however. 26-08-2021 11h33 23-04-2021 Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. I have a recent problem with my email service. Ive also tried not using advanced settings at all with exactly the same results as described above. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Why? I have it in a notepad file as well if that makes it more readable. How can we as customers get BTs attention and ensure that there is a fix? Thank you for your follow up. Though any rejection on our side should be returned back to the sender as a bounce. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Announcements, Guides & Community Updates. It's not just that there has been a delay. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Page 1 of 2 1 2 Last 23-04-2021 BT internet email problem Hi. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). any proposed solutions on the community forums. After 6 mos., if selected you will be billed $10.99/mo. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. We appreciate you reaching out to us about Mail. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Townman, Gandalf, anneoconnor. I know it exists because I can pick it up on ios and via BT Webmail. Maybe that's the issue, although there has been no problem up until yesterday. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I have the exact same problem. 14-07-2019 on I consistently receive this warning:whenever I try. 13h18. I know that I haven't received most of the emails sent from btinternet.com addresses at all. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. 10-07-2019 This amount includes applicable customs duties, taxes, brokerage and other fees. Don't forget online banking, streaming services and social media accounts. 9h25 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 11-07-2019 11h40. What does this mean? For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 2. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Just goes straight to outbox, then tries to send . What can be done to fix this problem please? But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 26-08-2021 PaddyB. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. on But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 15h27, on This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Please check your email settings. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. on Although port 587 will usually work, port 465 is the recommended port. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. This isn't just a small delay. If you're having problems, try logging in to webmail. Go back to . My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. mingoslkd, call 25-08-2021 19h39. It might be worth changing your SMTP port to see if that helps. The worrying thing is I don't know how many other emails I'm not receiving. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. ask a new question. Comic should be in the grade given in the listing title. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 13h52. I have a group of 14 people set up under Outlook 365. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 5) Set up an auto-responder message on your old email address. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. for DISH Protect Silver unless you call to cancel. Does anybody have any idea how I can resolve this, other than changing ISP. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Have you had the chance to check if the issue persists on a different user account? I can't afford the risk.'. Email headers can be found by looking at the email item's properties. 15h31. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 23-04-2021 This started suddenly about 5 or 6 weeks ago. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. By
13h37, on None of the posts I have seen are the same as my problem however. iPad is working ok. It is they that should investigate why other email providers don't have this problem. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I changed "Authentication" to "Password" and clicked on "Save". Might that apply in your case too? All other emails to other systems have no issues. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I am using the Outlook app on a Samsung phone. RobbieMac. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I have deleted the app and reinstalled it. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Some links in this article may be affiliate links. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. on Oops. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. That helps us fund This Is Money, and keep it free to use. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. I spoke too soon. We do not allow any commercial relationship to affect our editorial independence. I cannot send even the simplest of messages this morning. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 23-04-2021 17h25. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. One further piece of information. 16:52 EST 04 Mar 2023 So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Having the same problem myself today - unable to send emails from my @btinternet.com account. You can send and receive messages, but not actively manage the account. Today all of our emails addresses would receive, but not send. 4) Send an email to your main contacts to let them know your new email address. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. So, I did checked around it seems that smtp is not working. Rachel Rickard Straus, Financial Mail On Sunday
https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Problems with email. Thanks for the super fast analysis and reply. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. on [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. This site contains user submitted content, comments and opinions and is for informational purposes I also feel slightly better I am not alone. So hardly time for a timeout to have occurred. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 23-04-2021 I feel there is something going between Google and Apple. Have you had the chance to try the steps in the article below? 23-04-2021 Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. I can send & receive the bt emails using the Samsung mail app. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Your post does not go to BT. However, give yourself enough time to smoothly switch over and you may find it is worth your while. 8h29. For those that aren't arriving, things obviously get a little more involved. Do other emails they send get to where they need to go? Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter It takes a while to get a reply from the Postmaster but they will respond. on 13-07-2019 With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. on We'll need to look into this and we'll get back to you next week. on I've got a "failed delivery message". It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. . Why cant my email address have BT.com in the display name? This is NOT 'A solution'. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. , updated Unfortunately, it did not work. All other emails to other systems have no issues. Re: Emails from btinternet.com addresses not received. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and .