Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Whether they need emotional, physical or financial support or advice it's always free. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; A free inside look at company reviews and salaries posted anonymously by employees. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Overall, 67% of employees would recommend. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. I could pick out names but does that not devalue the work others do. Call your management office directly or the local authorities at 911.
This is based on anonymous employee reviews submitted on Glassdoor. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. The CCP will then meet and make their recommendations within 5 days of their meeting. stonewater customer promise. Christian Lauterbach - Sicherheit im Betrieb. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . . We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. All content is posted anonymously by employees working at Stonewater. Survivors experience of the housing pathway You can update your choices at any time in your settings. Does there seem to be diversity at Stonewater? Over the last three months weve carried out a whopping. 2 Stonewater reviews. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Congratulations to them both.. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Remote/Work from Home position. ;R?q:40? They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Stonewaters goal is not to work with general agents or quote mills. Customer Service Advisor You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. I am delighted that you are interested in joining Stonewater at this exciting time in our development. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Scheme Co-ordinator Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Customer Service Rep, Remote Customer Service. california hotel laws; fort hood levy brief link; cassie laundrie update. This form will not work unless you enable cookies. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Pan Sussex priority alignment with Brighton and Hove Today is all about celebrating and recognising great customer service and the people who deliver it. You can register for MyHome, and MyRewards at myhome.stonewater.org. You can see our performance for the last quarter, as well as the previous reports on our website. The Customer Complaint Panel who are they and what do they do? Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Stonewater customer community group on Facebook. If you are reporting an emergency, please do not utilize this means of communication. stonewater customer promise . Right to Buy for housing association tenants Or you can send us a message on our website. hlRmk0+}K`,j"c[IvNsztiDc@h New Homes Coordinator The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . Keeping customers safe and delivering quality services to you really matters to us. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death This button displays the currently selected search type. To tell us your thoughts, please complete the following, 2 minute survey. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. This is based on 49 anonymously submitted reviews on Glassdoor. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. One of the ways we do this is with our customer commitments. We aim to respond to all email queries within two working days. -Maya Angelou June 29, 2022 russell hantz wife; Category: . please contact your property management office. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Excellent customer support. Read 1 more review about Stonewater. They handled all the details with the insurance company. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof https://lnkd.in/eskQbV8D Home Realizacje i porady Bez kategorii stonewater customer promise. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. 610 0 obj
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We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. If you are reporting an emergency, please do not utilize this means of communication. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. 604 0 obj
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#BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. LEARN MORE Watch this space.
If it matters to our customers it matters to us." Feedback. California Insurance License #0G51436. David Lockerman, Customer Experience Director. All answers shown come directly from Stonewater Reviews and are not edited or altered. Put simply, if you want to make a positive difference, working in housing is for you! Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. . stonewater customer promise. Interviewers were very welcoming and made me feel at ease. If you are a tenant and have not yet registered,
Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. To get a job at Stonewater, browse currently open positions and apply for a job near you. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). We'll assume you're ok with this, but you can opt-out if you wish. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. I look forward to sharing another update for the final three months of this financial year sometime in April. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll
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$3H@i Development Manager Largo FL 33777. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. I want to celebrate all the great work our teams do. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Government contracts account for 3.7 million employees in the United States. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Learn more in our Cookie Policy. ^Alex. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Customer Experience Advisor. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Comprehensive. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Customer Promise Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Stonewater did an excellent job of communicating before, during and after our recent roofing job. If you are a registered user, please log in. Isgho Votre ducation notre priorit . invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. As we break into a new decade, what exactly are the big issues in social housing today? Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Perpetrator accommodation removing the cause of harm #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . *?00120 4! Stonewater has announced the promotions of two customer experience directors to its management team. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. by chloe calories quinoa taco salad. California Insurance License #0G51436. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. We think we could be the perfect match for you too but which way will you swipe? z[|WC{]f. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Today is all about celebrating and recognising great customer service and the people who deliver it. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. If it matters to our customers it matters to us." Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Overall, 67% of employees would recommend working at Stonewater to a friend. 590 0 obj
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They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. We aim to respond to all email queries within two working days. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Our customer commitments are the service standards weve set with you. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Listing for: CV-Library. cscl star vessel flag autism and narcissism differences. Use this form to let us know about incidents of anti-social behaviour. Isgho Votre ducation notre priorit . stonewater customer promise. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Phone us: 01202 319 119. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. The process took 2 weeks. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. The findings from these events will be published in the next few months watch this space! 100% of job seekers rate their interview experience at Stonewater as positive. This is the Stonewater company profile. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. We value the importance of what EDI brings to our organisation, our colleagues and customers. . Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. stonewater customer promise. Stonewater is a leading social housing provider. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Online/Remote - Candidates ideally in. This latest performance shows some areas where were hitting our targets and others where were not there yet. Copyright Stonewater. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Job specializations: Customer Service/HelpDesk. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. 68% of employees think that Stonewater has a positive business outlook. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC stonewater customer promise. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Report anti-social behaviour. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most.